Amazon Connect Tools
The place for AWS built and maintained tools for Amazon Connect.
The place for AWS built and maintained tools for Amazon Connect.
Use the Amazon Connect Endpoint Test Utility to validate connectivity to Amazon Connect, or when your agents are experiencing problems with the Contact Control Panel (CCP).
The Amazon Connect Endpoint Test Utility performs the following checks:
The complete results are available for download as a JSON file. You can copy the results to include in a support ticket. You can also load the results file into the tool by selecting the Load previous results option. This option displays the contents of the file visually and makes it easier to analyze the results. Additionally, you can download a bookmark specifically for the provided instance to make future tests easier to run.
Agents use the Amazon Connect Contact Control Panel (CCP) to interact with customer contacts. It's how they receive calls, chat with contacts, transfer them to other agents, put them on hold, and perform other key tasks.
The CCP logs are one way to troubleshoot CCP related issues. This tool parses raw CCP logs into user-friendly readable format. You can easily find entries that you are interested in by filtering and it also tells you tips/hints regarding to errors recorded in the log.
The Amazon Connect CCP Log Parser provides access to:
Use the Service Cloud Voice with Amazon Connect Onboarding Wizard to become familiar with deploying Service Cloud Voice with Amazon Connect.
The Service Cloud Voice with Amazon Connect Onboarding Wizard provide information and tools to help with your Service Cloud Deployment like: